📜 ProTech Solutions — Policies

Last Updated: [20/08/2025]

Welcome to ProTech Solutions. To ensure clarity and protection for both our customers and our business, the following policies apply to all services and plans provided by ProTech Solutions in Ontario, Canada.

1. Monitoring Service Policy

Services Provided

24/7 monitoring powered by Alarm.com
Smart home integration (where applicable)
Equipment (IQ4 panel, sensors, motion detectors, cameras, etc.) provided under selected plans

Equipment & Ownership

Equipment provided under “Free Kit” promotions remains ProTech Solutions property for the first 12 months.
After 12 months of active subscription, ownership transfers to the customer.
If canceled early, equipment must be returned or a buyout fee ($600 CAD) applies.

Installation

Standard installation is included in most residential plans.
Commercial installations may include additional setup charges depending on complexity.

Subscription & Payments

Monitoring plans are billed monthly in advance.
Non-payment may result in suspension of monitoring services.

No-Contract Policy

Plans are month-to-month with no long-term contracts.
30 days’ written notice required for cancellation.

Customer Responsibilities

Maintain working internet/cellular backup connection.
Keep equipment powered and unaltered.
Provide updated emergency contacts and property info.

Liability Disclaimer

ProTech Solutions is not an insurer.
We provide monitoring only and cannot guarantee prevention of burglary, fire, or emergencies.

Governing Law

Governed by the laws of Ontario, Canada.

2. Refund & Cancellation Policy

Monthly Subscriptions: Fees are non-refundable once the billing cycle has started.
New Customers: A 7-day satisfaction guarantee applies. If you cancel within 7 days of installation, you will receive a refund minus installation costs and must return equipment.
Equipment Buyout: If canceled before 12 months, a $600 buyout fee applies if equipment is not returned.
Service Issues: If service is unavailable due to technical faults directly caused by ProTech Solutions, a pro-rated credit may be applied.

3. Privacy Policy

ProTech Solutions is committed to protecting your privacy and complies with PIPEDA (Personal Information Protection and Electronic Documents Act) and Ontario privacy laws.

Information Collected

Contact details (name, phone, email, address)
Billing information (processed securely via Square/Wix Payments)
Security footage and monitoring data (stored/encrypted via Alarm.com)

How We Use Your Information

To provide monitoring and customer support
To process billing and payments
To improve our services and offerings

Data Sharing

We do not sell personal data.
Data may only be shared with law enforcement when legally required.

Data Security

All monitoring and video feeds are encrypted.
Customer access is password-protected via Alarm.com.

4. Terms & Conditions of Use

Website Use

All content on protechsolution.ca is owned by ProTech Solutions.
You may not copy, reproduce, or redistribute content without permission.

Service Limitations

Monitoring services are dependent on internet and cellular networks, which may be subject to outages.
ProTech Solutions is not responsible for damages caused by third-party outages.

Limitation of Liability

ProTech Solutions’ liability is limited to the value of the monitoring services paid by the customer in the last 12 months.

Dispute Resolution

Any disputes must first be submitted in writing to support@protechsolution.ca.
If unresolved, disputes will be handled under Ontario law.

5. Contact Information

For questions about these policies or your account:
📧 Email: support@protechsolution.ca
📍 Location: Ontario, Canada