FAQ
We offer a variety of services for both residential and commercial properties, including TV and Soundbar Mounting, Managed Security, CCTV Security Camera services, Smart Devices Services, Wire runs & concealment services, and more.
We provide our services in Toronto and surrounding areas including Mississauga, Brampton, Kitchener, Waterloo, Cambridge, Guelph, Brantford, and many more.
At pro tech solutions, we accept multiple forms of payment to ensure our customers have a seamless experience. We accept all major credit cards, such as Visa, Mastercard. We also accept payment through bank transfers. If you have any questions or concerns regarding payment, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. At pro tech solutions, we believe in providing our customers with convenient and flexible payment options to ensure a hassle-free experience.
Yes, all our technicians are fully insured and licensed. If any damage occurs during installation or repair, you're fully covered. Our team is highly trained and experienced, ensuring top-quality work. Your safety and satisfaction are our priorities.
Yes, Pro Tech Solutions offers a warranty on all products & services we provide. The specific length and coverage of the warranty may vary depending on the product and the manufacturer. However, typically, the warranty covers any defects in materials or workmanship that arise during normal use. Additionally, the warranty may also include repair or replacement of the product if it fails to perform as intended. It is important to note that any damage caused by misuse, accidents, or unauthorised modifications may not be covered by the warranty. Pro Tech Solutions is committed to providing high-quality products, and their warranty is an assurance of their confidence in their products. Customers should contact Pro Tech Solutions for more information about the specific warranty terms and coverage for their security system products.
Yes, we offer same-day installation for certain products. Availability depends on our schedule and product stock. Contact us early to request same-day service. We also offer flexible scheduling, including evenings and weekends.
You can pay using debit cards, credit cards (Visa, MasterCard), e-transfer, and cash. Contact our customer service for any payment-related questions.
45–90 minutes depending on the size and wall type
Yes, we support brick, fireplace, and concrete mounting.
Yes. We offer concealment kits, internal and external options.
Yes. we provide a variety of wall mounts including fixed tilt full motion mantle mounts and more
Yes, our commercial security camera systems come with remote monitoring capabilities. You can access live footage and recorded videos from your cameras using a smartphone, tablet, or computer from anywhere at any time.
Yes, we provide professional installation services for all our commercial security camera systems. Our technicians ensure that the cameras are installed correctly and optimally for the best coverage and performance.
Regular maintenance for commercial security camera systems includes cleaning the camera lenses, checking the connections, and ensuring the software is up to date. We offer maintenance services to keep your system running smoothly.
We offer a variety of commercial security camera systems including IP cameras, analog cameras, and wireless cameras. Each type has its own set of features and benefits to suit different security needs.
Choosing the right security camera system depends on various factors such as the size of your business, the areas you need to monitor, and your budget. Our experts can help you assess your needs and recommend the best system for you.
Restart your smart device and check for software updates. If it still doesn't work, contact our support team for help.
We install a wide range of smart devices including smart thermostats, smart lighting systems, smart locks, smart security cameras, and more. Our team ensures that each device is installed correctly and integrated seamlessly with your existing systems.
The installation time varies depending on the type and number of devices being installed. Typically, a single device installation can take between 1 to 2 hours. For multiple devices, our team will provide an estimated time frame during the initial consultation.
Yes, we offer support for troubleshooting smart devices, including diagnosing issues, software updates, and remote assistance.
Yes, we can integrate new smart devices with your existing home automation systems. Our technicians are experienced in working with various platforms and can ensure seamless integration for optimal performance.
Yes, we provide professional installation services for all our monitored security systems. Our technicians ensure that the system is installed correctly and optimally for the best performance and coverage.
Yes, our monitored security systems are fully customizable. You can choose the components and features that best suit your security needs. Our team will work with you to design a system that provides comprehensive protection for your property.
Our monitored security service is competitively priced with no long-term contracts. The cost varies based on the level of service and features you choose. Contact us for a customized quote that fits your needs and budget.
Our monitored security service includes 24/7 professional monitoring, real-time alerts, remote access via mobile app, and integration with smart home devices. We also offer advanced features such as video surveillance, motion detection, and emergency response.
No, we do not require long-term contracts for our monitored security service. You can enjoy the benefits of professional monitoring without being locked into a lengthy agreement. Our flexible plans allow you to cancel at any time without penalties.