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Terms of Use
&
Website Policy

At Pro Tech Solutions, we value your privacy and want to ensure that your personal information is protected. Our Privacy Policy outlines how we use, store, and protect your information. We use third-party banking to verify payments and collect data to improve our services. We will only contact you after a successful purchase has been made. Your trust is important to us, so we strive to provide clear and concise policies in language that is easy to understand.

Pro Tech Solutions - Privacy Policy

At Pro Tech Solutions we take your privacy seriously and are committed to protecting your personal information. We collect personal information such as your name, email address, and phone number when you voluntarily provide it to us through our website. We use this information to provide you with the services you have requested and to communicate with you about our products and services. We may also collect non-personal information such as your IP address, browser type, and operating system to improve our website and services. We may use cookies and similar technologies to personalize your experience and track your usage of our website. We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with our trusted service providers who assist us in providing our services to you. We may also disclose your information if required by law or to protect our legal rights. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. By using our website, you consent to our privacy policy and the collection, use, and disclosure of your personal information as described herein. We may update our privacy policy from time to time, and we encourage you to review it periodically. If you have any questions or concerns about our privacy policy, please contact us at support@protechsolution.ca.

Information Collection
 

We collect personal information, including names, addresses, email addresses, and phone numbers, when you register, Book a service, request a quote,make a purchase, or interact with our site.

 

Use Of Personal Information 


Your information is used to process orders, provide customer support, and improve our services. We may also use it to send promotional materials with your consent.

Security Measures

We employ industry-standard security measures to protect your data, including encryption and access controls.

Cookies


Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

Third Party Sources

We are not responsible for the privacy practices of third-party websites linked on our site. Please review their privacy policies.

Appointment Booking

1.1 Same-Day Appointments:

  • Same-day appointments are subject to availability.

  • To book a same-day appointment, please contact our customer service team directly via phone or live chat.

  • Same-day bookings may be subject to an additional fee.

1.2 Advance Booking:

  • We recommend booking appointments in advance to secure your preferred date and time.

  • Bookings can be made online through our website or mobile app.

Cancellations and Rescheduling

2.1 Cancellations:

  • If you need to cancel your appointment, please do so at least 24 hours before the scheduled time.

  • Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.

2.2 Rescheduling:

  • You may reschedule your appointment without incurring any additional charges if done at least 24 hours before the original appointment time.

  • Rescheduling within 24 hours may be subject to a rescheduling fee.

No-Show Policy

3.1 No-Show Defined:

  • A "no-show" is defined as a client who misses an appointment without cancelling or rescheduling.

3.2 No-Show Fee:

  • Clients who fail to show up for their appointment without prior notice may be charged a no-show fee.

  • The no-show fee will be equivalent to the cost of the missed service.

Late Arrivals

4.1 Late Arrivals Defined:

  • A "late arrival" is defined as a client who arrives after their scheduled appointment time.

4.2 Impact on Service:

  • Late arrivals may result in a shortened service time to avoid inconvenience for subsequent appointments.

Refunds

5.1 Refund Eligibility:

  • Refunds are generally not provided for completed services.

  • Refunds for cancellations and rescheduling are subject to the terms outlined in section 2 

Special Considerations

6.1 Emergencies:

  • In case of emergencies or unforeseen circumstances, exceptions to the policy may be considered. Please contact our customer service team for assistance.

Changes to Booking Policy

7.1 Policy Updates:

  • Pro Tech Solutions reserves the right to update this booking policy as necessary.

  • Any changes to the policy will be communicated on our website and through other relevant channels.

By booking an appointment with Pro Tech Solution, you acknowledge and agree to comply with the terms and conditions outlined in this booking policy. We appreciate your understanding and cooperation.

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